Have a few questions? We’ve got answers!
We want your full trust so let us know any questions you might have.
What is Baseline Reviews?
Baseline Reviews is an online reputation and customer review management system that helps you build a portfolio of positive reviews and populate them throughout the web.
What are the benefits on Customer Review Management?
Everyday consumers search for a business like yours. Where they decide to go depends largely on the results they find in Google and other search engines. By encouraging happy customers to make positive reviews, and responding to negative reviews before they are beamed out to potential customers, you will improve your search results, develop and strong base of loyal customers, and encourage more new business through the door.
Do I need a website?
No, our customer review management system provides a custom landing page for your business from which you direct customers to make reviews on the sites that matter to you. That said, having a website and social media accounts will allow you to leverage the full power of Baseline Reviews by sharing and feeding positive reviews to your website.
I Love This! How do I get started?
If we have answered all your questions and you are ready to set up your review funnel and monitoring head over to our pricing page, choose your package, and sign up. Once we receive notification of your sign up we will get started on setting up your account up and will send an email within 12 hours with your account login.
Can’t I just buy reviews?
DANGER: Do not buy reviews. Let me repeat, do not buy reviews.
Besides being dishonest and possibly fraudulent, faking or buying reviews is a bad idea for your business. Many review sites actively punish such behavior. In the long run, ill-begotten reviews will lead to consumer distrust of your company, public shaming by review sites, and irreparable harm to your business. It’s not worth it.
Do my customer reviews get indexed by search engines?
Yes! Reviews in Yelp, Yahoo, Google, and other online review sites are indexed and will improve your search results if they are properly linked to your website.
How does the system help me get positive reviews, but not negative ones?
Baseline Reviews provides a funnel through which all your customers are encouraged to provide feedback through a simple interface of your choosing. The system then asks unhappy customers for a second chance to redeem your service prior to posting a negative review. Happy customers are lead through the process of posting their positive feedback on any of the review sites you select.
What types of payment do you accept?
Can I upgrade to a more advanced package later?
Yes. You can upgrade to the Advanced or Multi-Location package at any time by contacting our support and requesting an upgrade to the appropriate package. Coupons are not applicable to the upgrade.
Do I have to sign a contract?
No. All our billing is month to month and we are contract free.